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About CHC

CHC is the largest independent not-for-profit community housing provider in the ACT. With over 25 year’s experience in providing quality affordable housing, CHC is a member of the Real Estate Institute (ACT). CHC is currently providing a home for over 1,300 Canberrans in 466 homes owned and rented at below market rates. We deliver homes for the community across the Canberra region and continuously seek to grow our impact through increasing the volume of affordable rental properties under our management.

Our Vision

Our vision is “Empowered individuals, stronger communities” and our mission is to “provide affordable homes, principally for rent, to individuals and families.”

About the role

CHC is seeking a highly motivated and organised person to provide a high level of customer service through managing our application and allocation processes.
To be successful in this role you will need to be confident working with applicants that are applying for CHC properties. The role is fast paced, requires strong organisation and communication skills, and requires a person who is comfortable in sometimes challenging situations. Ideally the right candidate would have some experience within the real estate or human services sectors.
As a member of a small team, you will undertake various tasks required to ensure efficient and effective portfolio management and an outstanding level of service to our tenants. These tasks include, but are not limited to:

  1. Assessing all applications.
  2. Monitoring and management of the Tenancy Inbox.
  3. Advertising properties as required.
  4. Management of community facility bookings, including invoicing and payments.
  5. Entry rent eligibility calculations.
  6. Housing offers to applicants.
  7. Maintain snug platform.
  8. Lease paperwork.
  9. Provide additional support to Tenancy team as required.

CHC is committed to supporting our tenants to successfully maintain safe and secure housing. To succeed, you will need to demonstrate an awareness and empathy for people accessing Social and Affordable housing, including vulnerable clients from diverse cultural and social backgrounds, while maintaining tenancies to meet regulatory and organisational requirements.

CHC Offering

As a Tenancy Officer (CHC 3), you will be covered by the CHC Enterprise Agreement 2021 – 2025 and entitled to a salary commencing at $76,0276.00 pa, plus 11.5% Superannuation per annum.
CHC offers a people focused, family-friendly workplace dedicated to social awareness and responsibility. Ongoing training where individuals are encouraged to better themselves, their workplace and their community. The following benefits are available to all CHC employees:

  • Free parking
  • Not-for Profit Salary Packaging available providing a reduction in tax payable.
  • Health & Wellbeing Program.
  • Access to continuing professional development.

Please note: All positions within CHC are subject to probity checks that could include a Police Records Check and/or a Working with Vulnerable People and Working with Children check.
It is also a requirement that all CHC staff hold a current unrestricted Driver’s licence.

How to apply

If you think this is the opportunity for you, please submit your application by completing the application cover sheet found in this pack, providing a statement of claims, not exceeding 1000 words and a copy of your resume. The information you provide will assist us to determine whether your skills, knowledge and experience are the right fit for the position, so be accurate, succinct and show a clear connection with the competencies for this role. There is no requirement to address each competency separately.

Completed applications should be forwarded to

Further information regarding the specifics of the role can be obtained by contacting
Sallyanne Kelly, Tenancy Manager on 02 6248 7716 or via email at

Applications Close:    5 pm Friday, 12 July 2024

Download the Selection Pack here: CHC – Selection Pack – Tenancy Officer