About CHC
CHC is the largest independent not-for-profit community housing provider in the ACT. With over 25 year’s experience in providing quality affordable housing, CHC is a member of the Real Estate Institute (ACT). CHC is currently providing a home for over 1,300 Canberrans in 466 homes owned and rented at below market rates. We deliver homes for the community across the Canberra region and continuously seek to grow our impact through increasing the volume of affordable rental properties under our management.
Our Vision
Our vision is “Empowered individuals, stronger communities” and our mission is to “To enable more people in the Canberra region to live in quality homes at a price that is affordable.”
About the role
CHC is seeking a highly motivated and organised person to provide a high level of customer service through managing our application and allocation processes.
To be successful in this role you will need to be confident working with applicants that are applying for CHC properties. The role is fast paced, requires strong organisation and communication skills, and requires a person who is comfortable in sometimes challenging situations. Ideally the right candidate would have some experience within the real estate or human services sectors.
As a member of a small team, you will undertake various tasks required to ensure efficient and effective portfolio management and an outstanding level of service to our tenants. These tasks include, but are not limited to:
- Assessing all applications.
- Monitoring and management of the Tenancy Inbox.
- Advertising properties as required.
- Management of community facility bookings, including invoicing and payments.
- Entry rent eligibility calculations.
- Housing offers to applicants.
- Maintain snug platform.
- Lease paperwork.
- Provide additional support to Tenancy team as required.
CHC is committed to supporting our tenants to successfully maintain safe and secure housing. To succeed, you will need to demonstrate an awareness and empathy for people accessing Social and Affordable housing, including vulnerable clients from diverse cultural and social backgrounds, while maintaining tenancies to meet regulatory and organisational requirements.
CHC Offering
As a Applications Officer (CHC 2.1), you will be covered by the CHC Enterprise Agreement 2021 – 2025 and entitled to a salary commencing at $61,948 pa, plus 11% Superannuation per annum.
CHC offers a people focused, family-friendly workplace dedicated to social awareness and responsibility. We offer ongoing training where individuals are encouraged to better themselves, their workplace, and their community.
The following benefits are available to all CHC employees:
- Free parking
- Not-for Profit Salary Packaging available providing a reduction in tax payable.
- Health & Wellbeing Program.
- Access to continuing professional development.
Please note: All positions within CHC are subject to probity checks that could include a Police Records Check and/or a Working with Vulnerable People and Working with Children check.
It is also a requirement that all CHC staff hold a current unrestricted Driver’s licence.
How to apply
If you believe this is the opportunity for you, please submit your application by completing the application cover sheet found in this pack, providing a statement of claims, not exceeding 1000 words and a copy of your resume. The information you provide will assist us in determining whether your skills, knowledge and experience are the right fit for the position, so be accurate, succinct and show a clear connection with the competencies for this role. There is no requirement to address each competency separately.
Completed applications should be forwarded to careers@chcaustralia.com.au.
Further information regarding the specifics of the role can be obtained by contacting
Sallyanne Kelly, Tenancy Manager on 02 6248 7716 or via email at sally@chcaustralia.com.au.
Applications Close: 5 pm Friday, 17 May 2024
Download the Selection Pack here: CHC – Selection Pack – Applications officer