About CHC
CHC is the largest independent not-for-profit community housing provider in the ACT. CHC is a member of the Real Estate Institute (ACT) and has over twenty years’ experience in providing quality affordable housing, having self-funded a rental subsidy of over $38 million since inception, including $3.4 million in the last financial year. CHC provides a home today to 1300 Canberrans in 466 homes owned and rented at below market rates. We deliver homes for the community in various locations across Canberra and are continuously seeking to grow our impact through increasing our volume of affordable rental properties under management.
Our Vision
Our vision is “Empowered individuals, stronger communities” and our mission is to “provide affordable homes, principally for rent, to individuals and families.”
About the role
CHC is seeking a highly motivated and organised person to provide a high level of customer service working with tenants around the collection of rental arrears. This unique role will call on your ability to establish and maintain strong relationships with tenants and CHC staff by applying an empathetic approach to tenant interactions. Tasks assigned to this role include, but are not limited to:
- Management of rent and non-rent arrears.
- Respond to phone and email enquiries regarding rent arrears.
- Providing weekly status reports.
- Management and processing of bond refunds.
- Preparing and attending ACAT hearings on behalf of CHC on matters in regard to tenancy arrears and rental bond disputes.
- Identifying and referring support requirements identified for tenants.
CHC is committed to supporting our tenants to successfully maintain safe and secure housing. To succeed, you will need to demonstrate awareness and empathy for people accessing Social and Affordable housing, including vulnerable clients from diverse cultural and social backgrounds, while maintaining a focus on recovery of outstanding funds.
CHC Offering
As a Tenancy sustainability officer (CHC 3), you will be covered by the CHC Enterprise Agreement 2021 – 2025 and entitled to a salary commencing at $ 76,027.00, plus 11.5% Superannuation per annum.
CHC offers a people focused, family-friendly workplace dedicated to social awareness and responsibility. Ongoing training where individuals are encouraged to better themselves, their workplace and their community. The following benefits are available to all CHC employees:
- Free parking
- Not-for Profit Salary Packaging available providing a reduction in tax payable.
- Health & Wellbeing Program.
- Access to continuing professional development.
Please note: All positions within CHC are subject to probity checks that could include a Police Records Check and/or a Working with Vulnerable People and Working with Children check.
It is also a requirement that all CHC staff hold a current unrestricted Driver’s licence.
How to apply
If you think this is the opportunity for you, please submit your application by completing the application cover sheet found in this pack, providing a statement of claims, not exceeding 1000 words and a copy of your resume. The information you provide will assist us to determine whether your skills, knowledge and experience are the right fit for the position, so be accurate, succinct and show a clear connection with the competencies for this role. There is no requirement to address each competency separately.
Completed applications should be forwarded to careers@chcaustralia.com.au.
Further information regarding the specifics of the role can be obtained by contacting
Sallyanne Kelly, Tenancy Manager on 02 6248 7716 or via email at sally@chcaustralia.com.au.
Applications Close: 5 pm Friday, 13th January 2025
Download the Selection Pack here: CHC – Selection Pack – Tenancy Sustainability Officer – Nov 2024